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Where’s the Samsung Google Play Credit After Costco TV Purchase?

bad consumer report

Update: Costco has provided a satisfactory response to my request.  I did not contact Samsung.

 

I just wrote this email to Costco:

Hi,

A few months ago I bought a 55 inch Samsung Curved 4K TV from you guys.

Here’s me reviewing the TV:

So far, so great with the TV. It’s worked perfectly.

My problem is one of the perks with buying the TV was getting a $125 Google Play credit.

I never got mine. And several other people haven’t received there’s either:

https://us.community.samsung.com/t5/TVs/Samsung-Google-Play-Credit/m-p/175063/highlight/true

If there is any large company aware of how the seemingly small consumer interactions make a difference, it’s Costco so I wanted to bring this to your attention.

Costco is one of the last major companies who believe in true customer support.

However, Costco is implicated in this Samsung Google Pay credit problem.

We all know these people aren’t making up not receiving a Google Play credit.

And I sure as hell don’t want to waste my time with this but I feel compelled to because it sucks being ripped off – even to a relatively small degree on a product purchase add-on.

Myself and others relied upon the representation of getting a large Google Play store credit when making our purchases — and we did NOT receive that credit.

Granted that add-on was supposed to go through a third party but the representation was still made in your Costco stores, on your Costco website, and on your Costco price cards.

I’m not going to call Samsung. I have no leverage with them and it’s clear they’re unresponsive to customers.

But perhaps you should.

You’re known for leveraging major companies on behalf of your customers. This is another time you need to make your bargaining power be known.

Because ultimately, you’re responsible for the representations you make even if they are completed by a third party

I have written a blog post on relaying this submission here:

Where’s the Samsung Google Play Credit After Costco TV Purchase?

And I will be updating it.

And I will post a YouTube video on this as well.

I HATE spending my time on this stuff but someone has to advocate on behalf of the consumer.

I know Costco takes care of customers but right now you’re intertwined with a vendor that is NOT fulfilling their end of the bargain.

What are you going to do about it?

Your reply will be made public.

I’ll update this post once I receive a response.

November 20, 2017 Update: I’ve received no material update or reply in regards to this.  I’ve contacted Costco who forwarded me to Samsung and then replied back to Costco.

Final Update: I contacted Costco and they resolved this PROBLEM to my personal satisfaction but I’d like to see them knock Samsung.

The real culprit here is Samsung.  I’m very likely never to buy any of their products ever again and my hope is that any other Costco members who have this problem go directly to Costco and Costco puts major pressure on Samsung.

This is one of those sly, deceptive things that often goes unpunished but the guilty corporation needs to be stung.

The reason I went to Costco is because they’re reliable and trustworthy and true to form, it took them a while, but they came through.

However, I can read how Samsung has reacted to other customers and it’s ugly.  I am very likely NEVER to buy any Samsung product again.

Unfortunately, I can’t make that absolute because so many corporations do the bare minimum to solve actual customer problems.

If this was a one-time thing, I’d never have written this post.  But clearly, this is a significant, recurring issue affecting many (there are far more who never leave a comment or write on public forums).

Follow me @krisrivenburgh for random, unbalanced, and many times contrarian thoughts.

5 comments… add one
  • Stephanie Regal November 17, 2017, 7:38 pm

    You are not alone. I suspect an employee problem at Samsung. Too easy to rip off the codes for themselves, so even if you get the code it isn’t valid. I wrote to the company CEO. Like shouting into a black hole. It can also be the promotion went wrong, and instead of making that clear, you just get error codes and no answer from Samsung.

    I have also written Costco – doubt it will help.

    • Kris November 20, 2017, 7:53 am

      Thanks for the insight, Stephanie.

      The employee theory is a very plausible one.

      Something’s very off here.

  • Manuel Negron November 21, 2017, 3:43 am

    You upload your receipt and enter your serial number… I can’t remember the website but it is listed on one of the cards shown above…

    • Kris November 21, 2017, 5:54 am

      The problem is after you follow the steps, you don’t get the credit.

  • Alex December 3, 2017, 11:16 pm

    Had the same issue, bought back in September. Samsung is of no help and tells you it is a different department that they will need to escalate it too. The actually gave us codes but first one said it had already been used, second one said it was expired and this week after over 2 months and a few hours on the phone with Samsung we did receive a functioning code. Lot of trouble to go through though and overall a bit dissatisfied with Samsung service.

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