I just wrote this email to Costco:
A few months ago I bought a 55 inch Samsung Curved 4K TV from you guys.
Here’s me reviewing the TV:
So far, so great with the TV. It’s worked perfectly.
My problem is one of the perks with buying the TV was getting a $125 Google Play credit.
I never got mine. And several other people haven’t received there’s either:
If there is any large company aware of how the seemingly small consumer interactions make a difference, it’s Costco so I wanted to bring this to your attention.
Costco is one of the last major companies who believe in true customer support.
However, Costco is implicated in this Samsung Google Pay credit problem.
We all know these people aren’t making up not receiving a Google Play credit.
And I sure as hell don’t want to waste my time with this but I feel compelled to because it sucks being ripped off – even to a relatively small degree on a product purchase add-on.
Myself and others relied upon the representation of getting a large Google Play store credit when making our purchases — and we did NOT receive that credit.
Granted that add-on was supposed to go through a third party but the representation was still made in your Costco stores, on your Costco website, and on your Costco price cards.
I’m not going to call Samsung. I have no leverage with them and it’s clear they’re unresponsive to customers.
But perhaps you should.
You’re known for leveraging major companies on behalf of your customers. This is another time you need to make your bargaining power be known.
Because ultimately, you’re responsible for the representations you make even if they are completed by a third party
I have written a blog post on relaying this submission here:
And I will be updating it.
And I will post a YouTube video on this as well.
I HATE spending my time on this stuff but someone has to advocate on behalf of the consumer.
I know Costco takes care of customers but right now you’re intertwined with a vendor that is NOT fulfilling their end of the bargain.
What are you going to do about it?
Your reply will be made public.
I’ll update this post once I receive a response.